As a case business analyst, generate extension record definitions and their associations for a line of business to create extension fields. Extension fields can be used in reporting, notifications, approvals, and service level agreements. Learn more about extension fields in Dynamic, custom, and extension fields.
Extension fields are created on the extension record definition in a line of business. A case business analyst generates the extension record definition and its case association from the line of business configuration. The record definition and association are stored in the line of business configuration record. The extension record definition and its corresponding case association can be used for extending fields related to a case.
